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6 Essential Tips for Selecting an NDIS Registered Provider

Updated: Jan 24, 2023

Choosing the right NDIS Registered Provider is important, as they offer different levels of care and support. To ensure you get the best provider to meet your individual needs, here are 6 tips to help you make an informed choice:


Make sure the Provider is properly registered. It is important to make sure the provider you wish to choose is an NDIS registered provider. This can be verified by searching for their organisation name on the NDIS Provider Registration and Standards page. Additionally, you should check if the provider holds valid insurance and that any special qualifications are up to date.



Check if they have experience in the required area of need. Having experience in the specific area of need is important for selecting the right NDIS registered provider. For example, if you're looking for a provider to help with your child's mobility needs, make sure to enquire about their experience relating to any mobility aids. You should also ask if they have previous experience with navigating the NDIS system and related paperwork.


Understand their Fee Structure and Pricing Model. It is important to understand the provider’s fee structure and payment model from the start. Make sure you are informed before signing any agreements with a NDIS registered provider as to what fees and charges you may need to pay for their services. Ask about their payment model, such as an upfront flat rate or an hourly/project rate, and clarify any hidden costs which may be added later. Doing so can help prevent unexpected expenses in the future and ensure you make a decision based on accurate information.


Identify any hidden costs or fees before signing an agreement Before signing an agreement with a NDIS registered provider, make sure you understand any additional fees or charges that may be added later. It’s important to ask if there are any hidden costs such as start-up fees, travel expenses or any other extra fees. Doing so ensures that you make a decision based on accurate information, and also helps prevent unexpected additional expenses in the future.



Ask them to provide references from previous clients Speaking with other clients or reading reviews of a NDIS registered provider can help you decide which one is the best fit for your needs. Ask them to provide references or links to reviews from past customers. This can give you an idea of how reliable and trustworthy the provider is, as well as their overall level of customer service.


Make sure to get the BEST CARE that you need When you're looking for a provider, it's important to find one that cares about you and makes you feel like part of their family. Here at Holistic Support Services, we focus on caring for our participants like they are a part of our family. We want to make sure you're comfortable and happy with the care you receive.

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